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Our Response to COVID-19

Our branch lobby services are available for walk-in visits.

As we begin the recovery from COVID-19 together, we are committed to serving your needs with a focus on safety, convenience and excellent service.

We are also still offering our enhanced drive-thru services for cashiers checks, money orders and cash advances, when service from your vehicle is preferred.

Find a branch near you

Expecting a Government Stimulus Payment?
Taking some proactive steps can help you get quicker access to your funds once you receive your payment.(Opens in a new Wind(Opens in a new Window)

You may check the status of the stimulus payment using to get my payment tool on the IRS website.
In an effort to reduce call wait time, we ask that callers wishing to check if their stimulus has been deposited, log into online banking, sign up for text balance or set banking alerts so that you receive notification when your check is deposited. Please note that members service agents will be unable to provide any additional information about your stimulus payment status

 
Read more in the IRS News Release from March 12, 2021: IRS begins delivering third round of Economic Impact Payments to Americans
 
Download our Mobile App
This is the quick way to check recent transactions on your account or make deposits. Or use the app to transfer funds to save your stimulus payment to your savings account.

Setup Direct Deposit Alerts(Opens in a new Window) in Online Banking
Adding a notification will alert you when your payment is directly deposited into your account (select the account you might be expecting the payment to be deposited in). Here's a short video tutorial: https://youtu.be/sCNN0vBavMU

Deposit from Home with Mobile Check Deposit
With our increased deposit limits, if you receive a physical check you can quickly deposit without visiting a branch. 


Our current branch health and safety measures include: 

  • Our employees will continue to wear masks inside the branches. Members are also asked to wear a mask inside the branch.

  • Employees are practicing hand cleaning hygiene and can use gloves when needed.

  • Our team is sanitizing hard surfaces and office equipment throughout the day and between members.

  • Hand sanitizers stations and wipes are available for members.

  • We have a “Keep the Pen” policy in place in our drive-thru to prevent cross-contamination. 

COVID-19 graphic that says "#MaskUp to stop the spread. Wear your face mask to protect yourself and everyone around you. Together, we can stop the spread of COVID-19." COVID-19 graphics that says "Enhanced surface cleaning. We are proactively conducting enhanced cleaning and disinfecting of our lobbies, drive-thrus, and ATMs between members. Alcohol wipes available for your use too."
COVID-19 graphic that says "Keep your hands sanitized. Stay safe by sanitizing or washing your hands before and after touching your face, or other high-touch surfaces like door handles and cash."
COVID-19 graphic that says "Stay behind the plexiglass dividers. To help keep you and our staff safe, please stay behind the plexiglass divider."


Other Ways to Manage Your Account

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Surcharge Free ATMs

You also have access to over 55,000 surcharge-free ATMs worldwide using the Allpoint network.
 

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Online and Mobile Banking

Online and Mobile banking is available 24/7 and allows you to view your accounts, transfer money, deposit checks, and open a new account or loan application.
 

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Unlimited Remote Transfers

You are no longer restricted to six remote transfers from your savings accounts. Remote transfers include Online Banking transfers, phone requests for share to share transfers, cashiers checks payable to a third party, and wire transfers to a third party.

We're here to serve and support you.

We understand that you or a family member might need extra support as we begin the recovery from the impact of COVID-19. Our team is here to help you with financial resources and programs to support your needs.
 

Additional Member Resources

Increased Mobile Deposit Limits
To help with social distancing measures for COVID-19 and reduce your need to visit a branch for deposits, we have increased our Mobile Check Deposit Limits in our Mobile App.
Your Funds are Insured
Members Choice Credit Union is well-capitalized and financially strong. Further, your funds are federally insured by the National Credit Union Administration (NCUA)(Opens in a new Window) to at least $250,000 and backed by the full faith and credit of the United States Government. Being federally insured by NCUA means your deposits are safe and secure, regardless of what is going on in the market. Read more about deposit insurance.
Beware of Scams and Fraud
Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media. Remember that Members Choice will never reach out to ask for your personal information (like your account number or pin) by phone, text or email. Report any suspicious activity on your Members Choice by calling us at 281.398.9900
 
 
For Additional Questions About our COVID-19 Response




Disclosures

If not currently a Members Choice member, a $5 deposit is needed to establish membership. All memberships are subject to approval including credit approval.