Mobile Banking will be unavailable beginning Monday, July 9th until Tuesday, July 24th.
Please use our Online Banking feature during this time. We apologize for the inconvenience.
There are times when charges for your debit card may show up on your statement and you don’t know why. Sometimes these charges are due to fraud, but sometimes not. To assist you with making the decision about whether you should dispute a charge or make a fraud claim, please review the following information.
A cardholder dispute occurs when you have a disagreement with a merchant about a charge they made to your debit card. The following are examples of disputes:
Timely notice is critical! You must notify us within two (2) business days of the date you first become aware of the fraudulent activity.
Failure to notify us within two (2) business days increases your liability to $500. If you do not notify us within sixty (60) days of when the fraudulent transaction appeared on your statement, you are liable for the entire amount of the fraudulent transaction.
Note that our policies and procedures for processing fraudulent and disputed transactions are governed by the Electronic Funds Transfer Act, or Federal Regulation E.