closeup of a woman's hands typing on a laptop keyboard

Information for our Members About the Coronavirus (COVID-19)

At Members Choice the safety and well-being of our members and employees is always our top priority. Our thoughts go out to those impacted by COVID-19.

Like you, we are actively following the news and will update this page frequently as new information becomes available to help you stay informed about our coronavirus (COVID-19) response. 
 
We will continue to monitor the coronavirus (COVID-19) situation daily so that we can be agile in our response, and provide you updates as needed. If you have any questions or concerns, please call us at 281.398.9900 or send us a question online using the form below.
 

Expecting a Government Stimulus Payment? 
Taking some proactive steps can help you get quicker access to your funds once you receive your payment.
Watch out for stimulus payment-related scams.
Check your payment status or update your information on the IRS payment portal (available mid-April).

 
Download our Mobile App
This is the quick way to check recent transactions on your account or make deposits. Or use the app to transfer funds to save your stimulus payment to your savings account.
 
Setup Direct Deposit Alerts in Online Banking
Adding a notification will alert you when your payment is directly deposited into your account (select the account you might be expecting the payment to be deposited in).
 
Deposit from Home with Mobile Check Deposit
With our increased deposit limits, if you receive a physical check you can quickly deposit without visiting a branch. 
 


Assistance Programs for our Members

To take advantage of any of these programs, follow the detailed links to start the process online. Our dedicated team of representatives is equipped to handle all of your needs remotely.
 
 
Any questions? Call us at 281.398.9900 or email us online using the form below.
 

Increased Mobile Deposit Limits

To help with social distancing measures for COVID-19 and reduce your need to visit a branch for deposits, we have increased our Mobile Check Deposit Limits in our Mobile App.

Staying Safe and Healthy

As our community overall responds to the challenges created by the threat of the coronavirus (COVID-19), we want to reassure that we are also responding to these health challenges, as reflected with changes to our current service offerings. 

Current information about our locations and services is below.
  • Effective Wednesday, June 1st, our private branch at the Phillips 66 office, and on June 15th, the private branch at the ConocoPhillips will re-open with social distancing measures, in accordance with the re-opening of those office buildings. 

  • Effective Monday, May 18th, our lobby areas are open for limited access, with social distancing in place. We encourage you to continue to use drive-thru and online/mobile banking for most normal transaction. Should you prefer, you may also make an appointment by visiting the drive-thru, or calling us at 281.398.9900.
  • As of Monday, March 16th, our public Members Choice branches started offering additional services through drive-thru, such as cashier checks, money orders, and cash advances, to help you access more services without leaving your vehicle. 
We ask each individual who will be visiting our branch lobby areas to please follow our Health and Safety Guidelines below:
We have proactively been conducting enhanced, multiple cleanings of our drive-thrus and ATMs, as well as limiting physical interactions so that you can feel confident when using our services.
 
These measures are in place to provide a safe environment for both you and our employees. We are all working together to stop the spread of the virus by following CDC guidelines.
 

Accessing Your Money

With our enhanced drive-thru services, our locations are available to serve you. If you decide that the best course of action for you is to limit your public interactions, there are several options for you to bank, using a variety of ways.

  • Drive-up windows and ATMs are located at of our branches. We’ve started offering enhanced drive-thru services for cashiers checks, money orders and cash advances.  You can find a complete list of Members Choice locations online.

  • You also have access to over 55,000 surcharge-free ATMs worldwide using the Allpoint network. Find the ATM nearest you.

  • Online and mobile banking is available 24/7 and allows you to view your accounts, transfer money, deposit checks, and open a new account or loan application. If you haven’t set up your online account, now would be a perfect time. 
  • With your VISA debit card, you can use contactless payments by setting up your mobile wallet.

  • You may now make an unlimited number of transfers and withdrawals from your savings without leaving your home. You are no longer restricted to six remote transfers from your savings accounts. Previously, after members reached the limits, they could only access funds through an ATM or branch visit. Remote transfers include Online Banking transfers, phone requests for share to share transfers, cashiers checks payable to a third party, and wire transfers to a third party.
Our member service team is here to assist you 24/7 by phone, email or chat. View our site for more details about hours and services. 

Your Funds are Insured

Members Choice Credit Union is well-capitalized and financially strong. Further, your funds are federally insured by the National Credit Union Administration (NCUA) to at least $250,000 and backed by the full faith and credit of the United States Government. Being federally insured by NCUA means your deposits are safe and secure, regardless of what is going on in the market. Read more about deposit insurance.
 

Beware of Scams and Fraud

Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media. Remember that Members Choice will never reach out to ask for your personal information (like your account number or pin) by phone, text or email.
 
Coronavirus-themed phishing emails can take many different forms, including these:
  • CDC alerts: Cybercriminals have sent phishing emails designed to look like they are from the U.S. Centers for Disease Control.
  • Health advice emails: Phishers have sent emails that offer purported medical advice to help protect you against the coronavirus.
Here are some ways to recognize and avoid coronavirus-themed phishing emails:
  • Beware of online requests for personal information.
  • Check the email address or link.
  • Watch for spelling and grammatical mistakes.
  • Look for generic greetings.
  • Verify the name of a charity before making a donation.
  • Avoid emails that insist you act now.
 
Watch out for scams related to government stimulus relief payments
  • Beware of requests to give personal information or a payment to receive your stimulus check
  • No financial institution will call or text you to verify information about your stimulus check
  • Do not give an personal information (like your account number or pin) by phone, text or email
  • Report any suspicious emails about your stimulus payments to your MCCU account by calling us at 281.398.9900
 


Ongoing Updates

Our website is the best place to find the most current information related to the coronavirus and any potential service interruptions you may experience. You may also visit our Facebook, Instagram or Twitter for the most current information.

We will continue to closely monitor the situation and evaluate additional measures to support our members and communities as needs arise.

For up-to-date information on the coronavirus (COVID-19), please visit these sites:
 

For Additional Questions About our COVID-19 Response