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Contact Us

We’re here to help answer your membership or account questions

  • How to reset your password
  • How to setup notifications
  • How to update your contact information
  • How to add an external account to transfer fund
  • How to link another financial institution account
  • How to sign up for eStatements

Phone | Email | Fax 

Main Phone Number

Routing Number: 313083196

Audio Response

(For balances and recent transactions; account information required)


281.754.5046 Fax
281.754.5063 Loan Fax
281.754.5046 Wire Transfer Fax

Lost or Stolen Cards

For Debit Mastercard 833.246.9309 ###
For Visa Credit Card 800.449.7728 

Bill Pay Customer Service 


Mortgage Phone Numbers 

281.754.1103 Lending

281.754.1101 Servicing

Expecting an Advance Child Tax Credit Payment?
If you’re expecting an Advance Child Tax Credit Payment, please check Online Banking or use our Mobile Banking App to check for a deposit. Our agents are not able to provide an updated on the status of the Advance Child Tax Credit Payment. You may check if you’re enrolled to receive a payment using the IRS payment portal for an update.
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Save your place in line!

We recently upgraded our phones to include a new callback feature. If you call us with questions about your account, debit or credit cards and all of our member advocates are on the phone helping other members, the phone system will let you know where you are in the queue and you’ll have the option to get a call back from the next available team member.

Here’s how it works – after you hear the prompt letting you know your caller number, you can press “1” to get a call back, or continue to hold on the line. It’s that simple, and you only have to stay on hold if you choose to.

You can also send an email to Member Services anytime at If you wish to discuss account sensitive information please send us a message through Online Banking.


Main Office Physical Address

18211 Katy Freeway 
Houston, TX 77094
(between Barker Cypress & Greenhouse)

Mailing Address

PO Box 219751
Houston, TX 77218

Mortgage & Home Equity Payments

Members Choice Credit Union
Mortgage Servicing Department
PO Box 219277
Houston TX 77218-9277

Send us a message

Your feedback about your experiences at Members Choice is important to us!  Please take a moment to let us know how we are doing or to submit your questions. We want to hear your comments, suggestions, and kudos!

If you wish to discuss account sensitive information please send us a message through Online Banking.

Online Banking Frequently Asked Questions