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Contact Us

We’re here to help answer your membership or account questions

Phone | Email | Fax 

Main Phone Number

Routing Number: 313083196

Lending Phone Numbers 

281.754.1470 (Auto, Boat/RV, Personal, Credit Cards)

Mortgage Phone Numbers 

281.754.1103 Lending
281.754.1101   Servicing

Lost or Stolen Cards

For Debit Mastercard 833.246.9309 ###
For Visa Credit Card 800.449.7728 

Audio Response

(For balances and recent transactions; account information required)


281.754.5046 Fax
281.754.5063 Loan Fax
281.754.5046 Wire Transfer Fax

Bill Pay Customer Service 


Save your place in line or leave us a message!

Our phones include a callback feature and the ability to leave us a voicemail. If you call us with questions about your account, debit or credit cards and all of our member advocates are on the phone helping other members, the phone system will let you know where you are in the queue and you’ll have the option to leave a voicemail for a call back, or to to save your place in line for the next available team member.

Here’s how it works – after you hear the prompt letting you know your caller number,

  • you can press "1" to hold your place in line and get a call back when it's your turn,
  • or press "2" to leave a voicemail for call back within the same business day,
  • or continue to hold on the line - you only have to stay on hold if you choose to.
You can also send an email to Member Services anytime at If you wish to discuss account sensitive information please send us a message through Online Banking.


Main Office Physical Address

18211 Katy Freeway 
Houston, TX 77094
(between Barker Cypress & Greenhouse)

Mailing Address

PO Box 219751
Houston, TX 77218

Mortgage & Home Equity Payments

Members Choice Credit Union
Mortgage Servicing Department
PO Box 219277
Houston TX 77218-9277

Send us a message

Your feedback about your experiences at Members Choice is important to us!  Please take a moment to let us know how we are doing or to submit your questions. We want to hear your comments, suggestions, and kudos!

If you wish to discuss account sensitive information please send us a message through Online Banking.

Online Banking Frequently Asked Questions

To sign up for eStatements, login to Online Banking(Opens in a new Window) (a username and password are required). Go to the eDocs widget on the main navigation (you may need to go to "More") and then select your delivery preference. The registration is quick and easy and can be completed 24/7.