We’re here to help answer your membership or account questions
Phone | Email | Fax
Save your place in line or leave us a message!
Our phones include a callback feature and the ability to leave us a voicemail. If you call us with questions about your account, debit or credit cards and all of our member advocates are on the phone helping other members, the phone system will let you know where you are in the queue and you’ll have the option to leave a voicemail for a call back, or to to save your place in line for the next available team member.
Here’s how it works – after you hear the prompt letting you know your caller number,
- you can press "1" to hold your place in line and get a call back when it's your turn,
- or press "2" to leave a voicemail for call back within the same business day,
- or continue to hold on the line - you only have to stay on hold if you choose to.
Or, send us a message!
Member Services
You can also send an email to Member Services anytime at memberservices@mccu.com. If you wish to discuss account sensitive information please send us a message through Online Banking.
Mortgage
Have questions for a mortgage loan officer? Complete this form and you'll receive a response within the next business day.
Looking for a mortgage rate quote? Complete this form.
Looking for a home equity rate quote? Complete this form.
Looking for a land loan rate quote? Complete this form.
Addresses
Send us a message
Your feedback about your experiences at Members Choice is important to us! Please take a moment to let us know how we are doing or to submit your questions. We want to hear your comments, suggestions, and kudos!
For MORTGAGE questions, complete this form and receive a response the next business day.
How do I reset my password to access my account in Online Banking
How do I update my contact information in Online Banking
How do I enable text Message and E-mail account notifications in Online Banking
How do I add an external account to transfer funds?
How do I link another financial institution account to view my balances and transactions?
How do I sign up for eStatements?
To sign up for eStatements, login to Online Banking(Opens in a new Window) (a username and password are required). Go to the eDocs widget on the main navigation (you may need to go to "More") and then select your delivery preference. The registration is quick and easy and can be completed 24/7.
How do I ask questions or get rate information on a mortgage, home equity or land loan?