We’re here to help answer your membership or account questions
- How to reset your password
- How to setup notifications
- How to update your contact information
- How to add an external account to transfer fund
- How to link another financial institution account
- How to sign up for eStatements
Phone | Email | Fax
Expecting an Advance Child Tax Credit Payment?If you’re expecting an Advance Child Tax Credit Payment, please check Online Banking or use our Mobile Banking App to check for a deposit. Our agents are not able to provide an updated on the status of the Advance Child Tax Credit Payment. You may check if you’re enrolled to receive a payment using the IRS payment portal for an update.
Save your place in line!
We recently upgraded our phones to include a new callback feature. If you call us with questions about your account, debit or credit cards and all of our member advocates are on the phone helping other members, the phone system will let you know where you are in the queue and you’ll have the option to get a call back from the next available team member.
Here’s how it works – after you hear the prompt letting you know your caller number, you can press “1” to get a call back, or continue to hold on the line. It’s that simple, and you only have to stay on hold if you choose to.You can also send an email to Member Services anytime at firstname.lastname@example.org. If you wish to discuss account sensitive information please send us a message through Online Banking.